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Before we can send money to your bank or M-Pesa account, we need to verify your business. Our payout partners are required to do this by their regulators, and it protects both of us. It confirms your business is registered, who runs it, and where it operates. Most reviews finish within 2 business days once we have everything.

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Where to send

Email every document below to info@minisend.xyz from an email tied to your business domain. Use the subject line:
One email with everything attached is easier to process than several follow-ups.

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What we need

Three groups of documents. PDFs, JPGs, or PNGs are all fine.

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1. Incorporation documents

Proof that your business is a registered legal entity.
  • Certificate of incorporation (or equivalent business registration certificate)
  • Memorandum and articles of association (or operating agreement for LLCs)
  • Tax identification: TIN, KRA PIN, FIRS TIN, GRA TIN, or URA TIN, whichever applies to your country
  • Current business license if your activity requires one (e.g., financial services, lending)

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2. Founder and director details

For each director, and for anyone who owns 25% or more of the business:
  • Government-issued photo ID: passport, national ID, or driver’s license
  • Full legal name, date of birth, and nationality
  • Role at the business (director, CEO, shareholder, etc.)
  • Shareholder register, or any list of who owns what, if the company has more than one owner

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3. Proof of address

We need two:
  • Business address: a recent utility bill, bank statement, lease, or government correspondence in the company’s name, dated within the last 3 months.
  • Director’s residential address: the same kinds of documents, in the director’s personal name, also dated within the last 3 months.
If your business operates from a virtual or coworking address, include the agreement showing your registered business address there.

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What happens next

1

We acknowledge within one business day

Expect a reply confirming receipt and flagging anything obviously missing.
2

Review (typically 2 business days)

Our compliance team verifies each document and runs the standard checks. We may email you for clarification; please reply on the same thread.
3

Approval

You receive an approval email. Your dashboard switches to verified status, payouts unlock, and you can move your integration to production.

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Until you’re verified

You can still build and test everything. The API, dashboard, payment links, and webhooks all work in full. The only thing that waits for verification is sending money out to your bank or M-Pesa account.

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FAQ

Businesses registered in Kenya, Nigeria, Ghana, and Uganda are supported today. If you’re incorporated elsewhere but want to pay out to one of these currencies, reach out before submitting.
Yes. Send the equivalent registration certificate (business name registration, single business permit) plus the owner’s full ID and proof of address. The structure section is just shorter for single-owner businesses.
Issued within the last 3 months. Anything older will need replacing before we can approve it, so it’s worth checking the dates before you send.
If you own 25% or more, send your ID, proof of your home address, and how much of the business you own, the same way directors do.
Documents are stored encrypted, used only for verification and ongoing compliance monitoring, and never shared outside Minisend and our settlement partners. We delete them on request if you close your account.
Yes. Reply on the original email thread with the corrected document. There’s no penalty and no waiting period.
Questions before you submit? Message us on Telegram and we’ll walk you through it.